Shipping policy

Shipping Policy

Shipping Coverage & Currency

Shipping availability is restricted to the continental and non-continental United States. Since we transact solely in United States Dollars, no currency conversion is performed on your end, and sales tax is charged where statutes demand it. Please double-check that your recipient sits inside the U.S. before submitting payment.

Order Processing Time

Please allow 1-2 business days for us to get your order ready before it ships. This preparation time covers inventory allocation, packing, and label creation, and it runs only on weekdays. If we anticipate any hold-up in readying your parcel, we will contact you using the email on file.

Estimated Delivery Time

Domestic delivery typically completes within 4-6 business days from the day your order ships. We rely on established U.S. carriers to move parcels efficiently, though weekends and holidays are not counted as transit days. You can watch your package advance in real time using the tracking link we provide.

Shipping Costs

We provide free shipping across our entire catalog, so you never have to hit a cart threshold to unlock it. Whether you buy a single small item or fill your basket, delivery is on us. The only additional line you may see is sales tax where the law requires it.

Order Tracking

You are never left guessing where your order is: a tracking number is issued for every shipment and delivered straight to your inbox. Use it to confirm the delivery date and to know exactly when to expect your package. If you cannot locate the email, check your spam folder before getting in touch with our team.

Shipping Delays

Even with careful planning, external forces can delay your delivery. Elevated order volumes during festive seasons and unexpected weather patterns are the usual reasons a package moves slower than projected. We remain available to help track and, where possible, expedite resolution, but we cannot control the carrier's response to these conditions.

Lost or Damaged Packages

If the worst happens and your delivery is damaged or lost along the way, we will not leave you stranded. Please get in touch within a few days of the expected arrival, describe the issue, and include images where relevant. Upon confirming the problem, Snacks will replace the order or process a refund at no charge to you.

Address Accuracy

Kindly double-check every line of your address, street, city, state, and ZIP, before finalizing your purchase. Orders that go astray as a result of customer-entered address errors fall outside our replacement guarantee. When a shipment is returned to us as undeliverable, we will notify you so we can correct the details and send it again.

Order Changes & Cancellations

Adjustments to an existing order are handled on a first-come basis before the item leaves our warehouse. Whether you need to fix an address, change a variant, or cancel, contact us as early as possible within the 1-2 business day handling period. After shipment, the order is final until it reaches you and can be returned.

Contact Us

Have a concern we have not covered here? Our hours of operation are Monday-Friday, 9:00 AM to 5:00 PM, and we typically reply to all messages within a single business day. For postal mail, our address is 780 Reed Rd, Ashville, Alabama, 35953, US.