Refund policy

Refund & Return Policy

Return Eligibility

To keep the process fair for everyone, Snacks limits eligibility to items that are undamaged, unused, and accompanied by their receipt or order confirmation. Customers have a full 30 day from delivery to decide whether to keep, return, or exchange their purchase. Products that have been assembled, installed, or modified in any way generally cannot be accepted back into inventory.

Return Window (30 Days)

The return window at Snacks lasts 30 day and starts counting on the day your package is marked delivered. As long as your request reaches us inside that period, your item is eligible even if it takes a few additional days for the parcel to travel back to our warehouse. Once the window closes, all sales are treated as final.

Condition of Returned Items

The condition standard at Snacks is simple: the product should look and function as though it were never used. Retain the tags and seals, avoid removing protective wrapping unless necessary, and repack the item in its original materials before shipping. Returns that do not meet this bar may be sent back to you or credited at a reduced amount.

How to Start a Return

The return process has three steps. First, reach out to us within the 30 day window with your proof of purchase; second, receive your return label and authorization number by email; third, ship the repackaged item back using the label provided. We recommend keeping your tracking receipt until the refund or exchange is fully processed.

Refund Method & Timing

Snacks processes refunds promptly after a return clears inspection at our warehouse. The funds are returned to your original payment source, and while we release them quickly, your bank may take 5-10 business days to post the credit to your statement. If more than that time passes without a refund appearing, contact crissandoval771@gmail.com and we will investigate.

Non-Returnable Items

Not everything can come back to us. Personalized or custom-built items are excluded because they cannot be resold, clearance stock is sold as-is, gift cards are treated as cash equivalents, and hygiene products lose their sellability once the seal is broken. All other catalog items remain covered by our standard 30 day policy.

Damaged, Defective, or Wrong Items

Damaged or incorrect orders are always our responsibility to resolve. Contact us with your order number and a description of what went wrong — a quick photo helps us process the claim faster — and we will send a replacement or issue a refund covering the full purchase price plus shipping. Snacks absorbs every cost tied to correcting the error.

Exchanges

Exchanges follow the same eligibility and condition rules as refunds — the item must be unused, complete, and returned within the 30 day window. Tell us which size, style, or color you would rather have, and we will reserve it while your return is in transit. If your first choice sells out, we will offer the closest available match or a full refund.

Return Shipping Costs

Return shipping is on us. Once your return is approved, we generate and send a prepaid label so the merchant — not the customer — bears the cost of getting the item back. Combined with the free shipping applied to your original order, this ensures the return process carries no hidden fees.

Domestic Orders Only

We do not currently fulfill orders outside the United States, so international shipping, duties, and cross-border returns fall outside the scope of this policy. All eligible returns are domestic and covered by our prepaid-label program. Should you have relocated or need to return from a non-U.S. address, contact us and we will explain the available limits.

Order Cancellations

Changed your mind? Snacks can cancel and fully refund any order that has not yet been shipped. Because our team works to fulfill purchases within 1-2 business days, please submit cancellation requests as soon as possible to crissandoval771@gmail.com. Once your order is on its way, please use the return process outlined above instead.

Contact Us

Customer satisfaction is central to what we do, so please don't hesitate to get in touch. We welcome your feedback and questions and will respond as soon as we're able.