Track Your Order
How to Track Your Order
If this is your first purchase with Snacks, getting set up to track is simple. Create or sign in to your account, open the relevant order, and select "Track Package" to launch the courier's live map. Returning customers will find the very same button waiting in their order history for every shipment they place. Monitoring delivery is straightforward: grab the tracking digits from the confirmation message, then look them up wherever you like — our site, the carrier app, or a third-party aggregator. All of these draw from the same underlying scan data, so the status will be accurate regardless of source. Bookmark the link for quick checks throughout transit.
Your Tracking Number
Your dedicated tracking number arrives by email once we hand the parcel to the courier. This message contains the code itself plus a direct link to the live status page, so you can begin following your shipment right away. If several items ship separately, you may receive more than one number across more than one email. Right after your goods leave our warehouse, an automated email lands in your inbox carrying your personal tracking number. Because the code is tied to your specific consignment, it lets both you and the carrier pinpoint exactly where the box is at any moment. We recommend saving this email until your order is safely in hand.
Processing and Transit Times
We ship exclusively within the United States, and each package follows the same schedule. Allow 1-2 business days for us to fulfill the order and generate a label, then a further 4-6 business days for the courier to deliver it. Since free shipping is built into every purchase, the price you see at checkout is the final price. Every order moves through two stages before it reaches you. First comes processing, which takes 1-2 business days while we verify payment, pick your items, and prepare the package; next comes transit, which typically runs 4-6 business days once the courier collects it. Because we offer free shipping on all US orders, there are no delivery surcharges to factor into this timeline.
No Tracking Update Yet?
If days pass with no change at all, start by confirming you are entering the tracking number correctly and checking it directly on the carrier's own site. A stubbornly blank result once you are well into the expected 4-6 business days of transit is worth flagging to us, and we will step in to locate your order. A tracking number that has just been emailed to you may not display data immediately. It can take up to 24-48 hours for the first scan to appear as the courier ingests your shipment into its system. Should the number still return nothing after this window, reach out and we will investigate on your behalf.
Wrong, Missing, or Damaged Items
A missing parcel is not always a lost parcel. If tracking has stalled well beyond the expected 4-6 business days transit window, or shows a delivery you did not actually receive, get in touch and we will file a formal trace with the carrier. In the event the package is confirmed lost, we will reship or refund your order. If something has gone wrong with your delivery — the wrong product, a shortage, or a parcel that never turned up — we treat it as a priority. Provide your order number and a brief description of the problem, and our support team will investigate, then arrange a replacement or refund as appropriate. We aim to resolve every case fairly and swiftly.
Need Help? Contact Us
Whenever your tracking raises a question we have not answered here, contact us directly and we will look into it personally. You can expect a friendly and prompt reply. Our customer care team is here to help with any tracking or delivery question you might have. We do our best to respond to every message within one business day.