Frequently Asked Questions
How long does shipping take?
Once you place an order, we need about 1-2 business days to prepare and pack it. Transit then runs 4-6 business days, so plan on roughly one to two weeks from checkout to doorstep. There is never a shipping charge, no matter the order total.
Do you offer free shipping?
Yes. Shipping is free on every order, with no minimum spend and no promo code required. We ship throughout the United States and include a tracking number with each shipment.
How do I track my order?
After your order is packed and shipped, look for an email containing your tracking information. It lets you see where your parcel is throughout the 4-6 business day transit.
What is your return policy?
You can return or exchange most items within 30 days of delivery for any reason. Once we receive and inspect the item, refunds are issued to your original payment method within 5-10 business days. Custom, clearance, and gift card purchases, along with opened hygiene products, are final sale.
How do I start a return or exchange?
Send a message to crissandoval771@gmail.com telling us what you would like to return, and include your order number. As long as it is within 30 days, we will get the process moving right away.
When will I receive my refund?
Expect funds back on your original card within 5-10 business days of us processing the return. Please allow a couple of extra days for your bank to post the transaction.
Which payment methods do you accept?
We handle secure card payments from Visa, Mastercard, American Express, and other major credit or debit providers. Transactions are completed in USD.
Can I cancel or change my order?
Need to adjust or cancel? Reach out right away at crissandoval771@gmail.com. If your order has not entered the 1-2 business day processing stage yet, we can often make the change.
Do you ship internationally?
Shipping is available within the US only at the moment. International orders are not supported, though we hope to expand. For now, US deliveries are free and take about 4-6 business days.
What should I do if my item arrives damaged or defective?
Report any damage or defect to crissandoval771@gmail.com promptly. With your order number and a picture, we will quickly sort out an exchange or process your refund in 5-10 business days.
How do I contact customer support?
Reach out anytime by email at crissandoval771@gmail.com; we read every message.
What are your customer service hours?
Business hours run 9:00 AM to 5:00 PM on weekdays. Whether you call or email, our team is here Monday through Friday to assist you.
Do I need to create an account to place an order?
Registration is not required to place an order. Just proceed through guest checkout with your shipping address and a valid card, and you are all set.
Which items cannot be returned?
Some categories are final sale. Gift cards, clearance goods, custom or made-to-order products, and opened hygiene items fall outside our standard return window.